Our conditions are designed to allow for swift and
straightforward service of the highest possible quality. The following
service, delivery and payment conditions form part of each contract we
enter into.
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We provide a written quote which contains all
necessary details of the job and serves as our service contract.
Clients must sign the quote and return it to us.
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We charge by the number of words in English
(translation) or by three-hour timeslots (interpreting and other
services).
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Additional services are charged at a standard
rate, eg. affidavits, explanations, non-standard certifications.
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Any quote is valid for five business days and
the final price may vary by a maximum of ± 10% unless a fixed price has
been specifically offered.
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Our work is completed by appropriately
NAATI-accredited translators/interpreters unless specifically stated
otherwise.
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We accept text in hard copy or electronic
form. Our clients are responsible for delivering a fully legible and
genuine document. We accept standard word-processing file formats
including .doc and .pdf files.
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We make no guarantee as to the authenticity of
any source document.
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Our service shall not be liable for any
damage, loss or injury resulting directly or indirectly from the use
of, reliance on or inability to use our translation.
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We deliver our translation work as a certified
hard copy or by e-mail in .doc or .pdf format. We provide extract
translations unless explicitly agreed otherwise.
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We deliver on receipt of full payment for work
performed unless other express arrangements have been made.
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We accept cash, deposits into our account,
cheques and credit card payments (Visa, MasterCard and AMEX). Please
click here
to download a credit card payment form to print and fax back to us. We
also accept payment via PayPal.
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We operate under Australian law, specifically
the Trade Practices Act 1974.
